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Clarady Support

Need help? Start here.

If something feels confusing, stuck, or just off, we’ve got you.

Clarady is built to help you understand what’s happening beneath the surface.

If you need help with your account, billing, or anything inside the app:

Email: support@clarady.ai
Response time: Within 24–48 hours

When you reach out, include:

  • The email tied to your account

  • A quick description of what’s going on

  • Screenshots if something isn’t working

We’ll get you taken care of.

Frequently Asked Questions

  • Clarady is an emotional intelligence app that helps you understand your patterns and translate what’s actually happening in your relationships, especially during conflict.

  • You start by completing a short assessment that builds your emotional profile (InnerArc™).

    From there, you can:

    • Translate real situations

    • Understand your patterns

    • See what’s happening underneath conflict

    • Get guidance that actually applies to you

  • Most tools tell you how to communicate. Clarady shows you what’s actually happening.

    You don’t need another tip, script, or framework.

    You need to understand:

    • Why the same fight keeps happening

    • Why you feel one thing and they experience something completely different

    • Why you both leave the conversation feeling misunderstood

    Clarady doesn’t coach you from the outside. It translates what’s happening on the inside.

  • Yes.

    Your data is used only to generate your personal insights inside the app.
    We do not sell your data or use it for advertising.

    For full details, see our Privacy Policy.

  • No.

    Clarady provides insight and perspective based on your inputs.
    It is not therapy, medical advice, or a replacement for professional support.

  • You can input information about your partner or invite them to create their own profile.

    • Your private inputs are not automatically shared

    • Insights are generated based on available data

    • Partner linking features may show shared dynamics if both users participate

  • You can request account deletion by emailing:

    support@clarady.ai

    We’ll permanently delete your data within a reasonable timeframe.

  • Email us with:

    • What happened

    • What you expected

    • A screenshot (if possible)

    We take product issues seriously and fix them fast.

  • Clarady may offer one-time purchases or subscriptions depending on the feature.

    All payments are processed securely through third-party providers (like Stripe or Apple/Google in-app purchases).

  • Refunds are handled according to:

    • Apple App Store policies

    • Google Play policies

    If you purchased outside the app, contact us directly.